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For research and educational discussion only. Not medical advice.
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The vial should be sealed, if there is any residue, it may be contaminated.
If there is a gray residue in the bottle, you should discard it. You could try shaking the bottle to see if the residue can be removed, but even if it comes off, I still wouldn’t recommend using the product. Hopefully, you can get a refund from your supplier.😢